We welcome all communication. We want to make your adventure the most satisfying and memorable experience. Sometimes that means simply giving you a few hints to get you started. Allow us to help you with suggestions in planning your trip, or even to create a complete custom itinerary.
reservation requests with less than 48-hours notice
As a boutique tour operator, our private guides and group tours are often sold out days in advance. Please call us if you wish to reserve a tour with less than 48-hours notice and we will do our best to accommodate your request. If you leave a voice mail message and do not receive a reply it is due to one of the reasons below.
• Returning your message was not possible due to high call volumes, and we are completely booked.
• Your voice message was inaudible due to distortion that sometimes happens with international calls.
• Your hotel concierge did not leave a voice message with your name, room number, or the name of your hotel.
• Your return phone number could not be reached due to rare restrictions that can occur with US and EU carriers, especially with cell phones.
Please remember to provide as much information as possible so that we can more efficiently respond to your questions. We generally respond to email messages within 24-hours. Our regular hours are Monday to Friday, and we may not always respond during weekends. If you don’t receive a response within 24-hours, Monday to Friday, please check your Spam or Junk Mail folders.
call us on our USA question line
You can also call us on our USA question line, which forwards to our phone in Italy: If we are out of the office coordinating tours, please leave a message and we will call you back as soon as we return. Please remember to tell us where you are calling from so that we can reply at an appropriate time of day.
New York, USA: +1 917.477.7652
Phone lines are answered
US Eastern Standard Time: 8:00am to 12:00pm
US Pacific Standard Time: 6:00am to 10:00am
Rome, Italy Time: 2:00pm to 6:00pm
cannot find your guide?
For the fastest response time, please call the special phone number on your tour confirmation voucher under "LOST Right Before Your Tour Starts?”.
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